Visitor Services Team Leader – Admin & Clerical Position: 1 Hours per week: 37 Pay rate: £15.82 per hour Location: Belfast, BT36 7PN, United Kingdom Purpose To supervise front-of-house operations at the Zoo, ensuring a high-quality, customer-focused service and the smooth, efficient running of daily operations. Responsibilities Supervise, train and support staff, including rota management. Oversee shop, reception, admissions and customer bookings. Handle customer complaints, enquiries and front-desk activities. Manage cash handling procedures and stock control. Ensure cleanliness and compliance with health and safety standards, including procurement tasks. Support emergency and evacuation procedures when required. Visitor Services Enhance and monitor the customer experience, responding to feedback appropriately. Process bookings for memberships, adoptions and visitor experiences. Maintain and update public displays and visitor information points. Retail Services Manage stock levels effectively. Carry out stocktakes and inventories. General Skills and Responsibilities Promote teamwork and adhere to organisational policies and procedures. Maintain high standards of customer care at all times. Participate in training and contribute to a welcoming and professional environment. Candidate Requirements Essential experience (minimum 1 year): Retail operations, including cash handling, stock control and merchandising. Supervising staff to deliver excellent customer service. Join Us We are committed to diversity and inclusivity and welcome applications from all backgrounds. Apply now to be part of a dynamic and customer-focused working environment.