Serco Limited
Handback Co-ordinator
University Hospital Wishaw
Full time – Permanent, 37.5 hours per week.
Salary: £38,202.00 - £48,236.00 depending on experience plus Serco benefits.
This role involves working with the Regional Handback Manager to support Serco’s delivery of contractual obligations during the handback of University Hospital Wishaw and other contracts. The focus is on ensuring all works, documentation, and asset conditions meet the standards agreed with the SPV client and NHS customer.
Main Accountabilities:
1. Support the planning and execution of handback activities, ensuring compliance with PFI contractual clauses.
2. Collaborate with Serco colleagues on lifecycle and backlog works, ensuring assets are compliant, safe, and fit for continued use.
3. Act as the primary contact for all handback matters with the Serco site team, SPV, NHS Board, and consultants.
4. Assist in the validation of condition surveys, ensuring works are documented and align with asset performance requirements.
5. Maintain the contract handback programme and risk register, tracking progress and escalating risks as needed.
6. Ensure accurate submission of handback documentation, including O&M manuals, compliance certificates, and maintenance logs.
7. Support negotiations and technical dispute resolution on condition, compliance, or lifecycle issues.
8. Report progress regularly to internal leadership and external stakeholders.
Requirements:
Qualifications:
* Degree/HND in FM, Engineering, Construction, or equivalent.
* Membership of IWFM, IHEEM, or similar professional body.
Experience:
* FM experience within a healthcare PFI project.
* Experience with contract expiry/handback phases.
Skills & Knowledge:
* Ability to read and interpret technical/contractual documentation.
* Familiarity with NHS Board processes or governance.
* Proficient in CAFM systems, Microsoft Office, and asset databases.
* Use of document control or compliance management tools.
* Strong stakeholder communication and negotiation skills.
Personal Attributes:
* Detail-oriented, organized, and deadline-driven.
* Calm under pressure; able to manage sensitive issues diplomatically.
* Solution-focused, with a proactive approach to problem solving.
What we offer:
* Up to 6% contributory pension scheme.
* Serco discounts including cinema, Merlin entertainment, online shopping, cycle to work, and mobile/leisure discounts.
* The chance to make a positive difference to the wider public.
* Interesting, varied, and enjoyable work.
* A company that recognizes your contribution.
About Serco:
At Serco, everyone plays an important role, from caring for vulnerable people to managing complex public services. With 50,000 employees worldwide, we deliver essential services in defense, transport, justice, immigration, healthcare, and citizen services. We are committed to redesigning and improving public services for the benefit of all.
Joining Serco provides access to our Global Employee Networks—SercoInspire, SercoEmbrace, SercoUnlimited, and In@Serco—led by colleagues passionate about diversity, inclusion, and belonging.
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