If working with one of the largest commercial insurers in the world and driving change appeals, then we would love to hear from you The Change and Control Manager will be responsible for the management of Business Process and Quality activity either through dedicated individuals or through resources within the Field Ops team supporting projects in a role of Business Process and Quality analysts, ensuring that they support in discovery, solution design and Implementation of change and improvement. The successful candidate will support the Head of Operations in the Chubb Global Markets (CGM) division of EMEA across 2 core areas: Implementation of Target Operating Model and adoption of technology and process changes; ensuring Ops is driving towards our strategic vision and in-year plans. Quality monitoring and ensuring adherence to existing controls frameworks to ensure regulatory and internal compliance. The role will report directly into the Head of Operations, and will have strong stakeholder alignment to the following areas: Product teams, Deputy Underwriting Officer and Head of Underwriting Governance within CGM to ensure transformation and change is consistent and aligned and sympathetic of local area plans/strategies. EMEA Director of Field Services; to ensure the region adheres to standardised reporting frameworks and aligns to strategic field ops objectives. EMEA Head of Transformation, to ensure alignment with technology and process evolution. The role will be responsible for the management of Business Process and Quality activity either through dedicated individuals or through resources within the CGM Operations team supporting projects in a role of Business Process and Quality analysts, ensuring that they support in discovery, solution design and implementation of change and improvement. Lead Change in CGM (60% of time) Driver of Strategic Change: Drive the design and implementation of strategic change initiatives as per the priorities set by yourself and the Head of Operations Work closely with the region UW stakeholders as Operations representative. Lead Transformation projects from Discovery through to Implementation. Ensure we are pursuing the right Change initiatives with cost/benefit analysis and alignment to strategic directions a priority. Drive better Change - improve ways of delivering and implementing change, challenge and improve cost and time taken to deliver change. Continuous improvement: Lead the identification, root cause analysis and improvement solution implementation of transactional work carried out within the CGM function. Using Lean skills (or similar) to have a structured approach to improvements. Ensure there is a clear and structured pipeline for continuous improvements - clearing delivering proportional benefits and making it easier for the operations teams to perform their service roles. Management of Business Process and Quality Analysts: Drive the output of the Analysts in line with the key responsibilities Drive their engagement within the wider team, utilising their skills and increasing the skill set of our Operations community. Develop personal understanding of Process and Data methodologies Manage the resource profile required to deliver the change prioritised Ensure balance of skills across Data, Process and Technology and ensure dedicated individual and broader Field Ops team members personal development is addressed. Process Documentation. Develop and maintain our business process artefact library. Ensure business process and control changes are captured and communicated consistently across all areas of the organisation to ensure a standardised way of working across CGM. Ensure the process library is maintained, useful and an active part of the operations teams way of working. Lead Quality Assurance in CGM (35% of time) Ensure timely and accurate execution of our Quality Assurance (QA) activities and processes. Drive better Quality through MI and reporting aligned to strategic Data Quality / Quality Assurance and Control Framework initiatives. Drive root cause analysis on QA results to determine opportunities to improve both individual and team performance. Enhance controls and processes identify technology improvements; identify and co-ordinate end-user refresher training. Any other responsibilities/ad hoc initiatives provided by the Head of Operations (5% of time) As a senior member of the Operations team in CGM, competently pick up ad hoc activities from the Head of Operations Experience Experience in managing/driving change for financial services (ideally insurance). Experience of working within the Lloyds Market Action orientated, drive to make a difference and deliver the right change at the right time. A strong bias towards change management leadership. Demonstrable experience of relationship, negotiation and influencing skills Ability to manage and motivate team Understands and can operate effectively within a matrix organisational reporting structure A solid understanding of how technology underpins operational solutions. Organisational skills and eye-for-detail Excellent communication skills - both written and verbal Ability to work under pressure and set high standards Process / Change Management qualification advantageous - Lean Six Sigma, SaFE, ADKAR Fluent in English mandatory We offer in return Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings. Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program Integrity. Client focus. Respect. Excellence. Teamwork Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.