LEARNING & DEVELOPMENT LEAD
Derby, DE22 3NE | Permanent | 37.5 hours per week
Are you passionate about people development and training delivery?
We're looking for a Learning & Development Lead to join our senior leadership team on one of ISS's largest and most impactful PFI contracts - supporting over 800 frontline colleagues who help keep essential services running for patients and communities.
This is an exciting opportunity for someone ready to take full ownership of learning across a dynamic operational environment.
From onboarding to ongoing training compliance, you'll play a key role in shaping the skills, safety, and engagement of our workforce.
You'll design, manage, and deliver training programmes that not only meet compliance needs, but also inspire personal growth and team effectiveness. The role offers both independence and influence - ideal for someone who thrives in people-focused settings with lots of stakeholder interaction.
Please note: Some flexibility is required from the successful candidate regarding working hours. The hospital is a 24/7 operation and therefore the L&D Lead will occasionally be required to do early shifts/late shifts (perhaps a couple of times a month) and also work 1 in 8 weekends (with days given back in lieu).
Key Responsibilities
* Lead the delivery of all site training activities, including mandatory and competency-based learning
* Deliver engaging inductions, toolbox talks, and tailored sessions across multiple departments
* Monitor and report on compliance with training KPIs and statutory standards
* Maintain accurate records and evidence to support audits and internal reviews
* Continuously review and improve training content to meet evolving needs
* Partner with line managers to identify and address skill gaps or development opportunities
* Drive operational excellence through competency frameworks and robust documentation
About You
* Demonstrable experience of working in a Learning & Development or Training type role - e.g. L&D Coordinator, L&D Advisor, Trainer (or equivalent)
* Experienced in the creation of training materials / training courses etc
* Comfortable in the delivery of training
* Strong data skills: able to confidently manage training dashboards and compliance reports (Excel proficiency essential)
* Excellent communication and presentation abilities, both written and verbal
* High level of organisation and attention to detail, with strong time management
* Understanding of GDPR, confidentiality, and working in sensitive operational environments
* A proactive, supportive mindset, with a passion for growing others
Why ISS?
At ISS, people are at the heart of everything we do. We connect people and places to make the world work better - whether that's helping hospitals run smoothly, keeping corporate campuses productive, or making sure critical public services remain operational.
As a Disability Confident Committed and inclusive employer, we value diverse voices and offer a workplace where every team member can thrive.
This is your chance to make a real impact, supporting essential teams while shaping the learning culture of a leading FM provider.
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