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Our client, who works with some of the UK’s most recognisable brands, providing market-leading technology and exceptional customer engagement strategies, has an award-winning workspace and a culture that celebrates individuality. They are committed to excellence, innovation, and customer-first thinking.
Their inclusive culture and modern hybrid set-up offer the perfect blend of professional growth and work-life balance.
The Role:
The Account Director will take ownership of a high-value portfolio of strategic client relationships, ensuring long-term success, satisfaction, and measurable business outcomes. Acting as a trusted advisor, you’ll drive retention, growth, and engagement, while leading and mentoring a talented account management team. This commercially focused role combines leadership, client strategy, and operational excellence.
This role offers Hybrid working with a minimum of 2 days a week in the Exeter Office.
Responsibilities for the Account Director include:
* Manage and grow a portfolio of high-value client accounts, ensuring strong relationships and measurable results
* Identify opportunities for upsell, cross-sell, and revenue growth while ensuring customer engagement and retention
* Lead, mentor, and develop the account management team to deliver consistent service excellence
* Collaborate with internal teams to shape client strategy, product adoption, and service delivery improvements
Role Requirements for the Account Director:
* Significant experience in senior account management or client services, in a B2B or SaaS environment
* Proven track record of managing and growing strategic customer accounts with strong commercial acumen
* Strong leadership skills with experience coaching or line-managing account managers.
* Excellent stakeholder management, presentation, and communication skills, with the ability to think strategically
* Commercially minded with a strong grasp of forecasting, planning, and CRM systems
* Industry experience in telematics and technology sectors (desirable)
* Competitive salary of £55,000 – £60,000 DOE
* Hybrid working with a state-of-the-art Exeter office
* Opportunity to work with industry-leading clients and innovative technology
* A collaborative and values-driven workplace culture
* Membership in the employee bonus scheme
* Free onsite parking
* Extra day off for your birthday
* Company sick pay
If you’re a commercially minded leader who thrives on building exceptional client relationships and driving business growth, we’d love to hear from you. Apply today to take the next step in your career with this forward-thinking and fast-paced business.
Note on Sponsorship:We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Georgia Parkhouse
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