Are you passionate about providing excellent customer service and building strong client relationships? We are seeking a dedicated Customer Service Representative to join our team within a leading print manufacturing environment, specialising in fibre-based consumer packaging. This role offers the opportunity to work in a dynamic and innovative setting where quality, efficiency, and customer satisfaction are at the heart of everything we do. Key Responsibilities Customer Interaction: Handle customer inquiries via phone, email, or in person in a professional and friendly manner. Provide accurate and timely information regarding products, services, pricing, and order status. Address customer concerns, resolve issues, and ensure overall satisfaction. Order Processing: Receive and process customer orders accurately and efficiently. Coordinate with production teams to schedule and track order progress. Keep customers updated on order status, delivery timelines, and any changes. Documentation: Maintain detailed records of customer interactions and transactions. Generate and update customer profiles, order histories, invoices, and quotes. Product Knowledge: Develop a strong understanding of printing services, materials, and customisation options. Support customers in selecting products and services that best meet their needs. Problem Resolution: Proactively identify and address issues to maintain customer satisfaction. Collaborate with internal teams to find timely and effective solutions. Communication: Maintain clear and effective communication with colleagues across departments. Provide feedback to management on customer trends, preferences, and areas for improvement. Supervision & Support: Support cross-functional operations, ensuring effective collaboration and teamwork. Promote high standards of hygiene and safety, adhering to all Health & Safety and environmental guidelines. Monitor and report on key performance indicators (KPIs) as part of continuous improvement efforts. Qualifications & Skills Previous experience in a customer service role, ideally within a manufacturing or printing environment. Excellent communication and interpersonal skills. Strong problem-solving abilities with keen attention to detail. Proficiency in Microsoft Office Suite and customer service/order management software. Ability to multitask and thrive in a fast-paced setting. Positive attitude and commitment to delivering exceptional customer experiences