Overview
Permanent, Part Time (30 hours per week)
Kingslodge is a retirement living scheme consisting of 43 spacious flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55’s and is managed by a Residential Scheme Manager. We’re now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
Responsibilities
* Carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.
* Engage with older people and their families, support them to identify issues that are important to them and how they would like to progress them.
* Develop relationships with partner agencies that provide well-being opportunities, and support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps address issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
* Routinely carry out health & safety, fire safety and warden call system checks ensuring compliance and consistently high service standards, and identify and manage risk including safeguarding.
* Collaborate to ensure appropriate actions are taken and controls are in place to manage risks.
Ideal candidate / Qualifications
* Experience of working in a housing environment.
* Highly customer focused.
* Good IT skills, including the ability to use databases, tablets, etc.
* Good numerical skills and the ability to support the monitoring of budgets.
* A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
* Ability to work collaboratively and communicate information clearly and effectively with others.
* Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
* Deliver excellent customer service, including response and resolution of customer feedback and complaints.
* Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Company information & additional notes
* Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
* Stonewater is a leading housing provider managing around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties, with an ambitious house-building programme.
* Our mission is to provide quality homes and services for people whose needs are not met by the open market.
* We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, and have achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer.
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