We are currently looking for a Customer Service Advisor to join our team at our Newbury Operation Centre, RG19 6HN. You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself. Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames. They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance. What do we need from you? Excellent customer service Great, clear communication skills, both written and verbal Strong attention to detail IT literate Adaptable, with the ability to multi-task in a fast-paced environment Ability to work as part of a team What we offer you in return: Time For You : Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion. Give Back : Receive a paid day to volunteer for a charity of your choice. Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access. Your Future: Join our contributory workplace pension scheme for financial security. Investment: Purchase shares in our global company at a discounted rate. Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts. Life Assurance: Enjoy peace of mind with our life insurance coverage. Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.