Meraki Talent are supporting a global insurance firm who are looking to speak with customer focused claims administrators for a ongoing project within the Greenock area of Inverclyde.
As a Claims administrator you will be responsible for processing all aspects of members medical claims, within a strict timescale.
Key duties will involve;
* Liaising with members via written and telephone correspondence
* Providing members up to date and accurate information regarding their private medical scheme
* Being empathic to members throughout the process
* Answering general queries from members
* Processing claims paperwork
* Ensuring claims are settled within a set timeframe
* Ensuring inhouse systems are up to date with accurate and relevant member data
* Ensuring member data is stored within GDPR guidelines
This is initially a temporary contract, however offers a strong opportunity to become permanent.
Applicants should have gained previous customer administration experience, and be able to demonstrate a first class customer experience.
Applicants should be aware of the working hours; 35 hours between Mon-Sunday 7am-11pm which are on a 4 week rotational pattern, shifts are 7am-3pm, 8am-4pm, 2pm-10pm and 3pm-11pm. You will work 1 weekend in 4.
Our client are offering a hybrid approach to work, after the initial training period.
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Jennifer wants: Claims, Customer Service, Administration
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