Job Title: Account Manager
Location: Livingston (Office-based)
Contract Type: Permanent, Full Time
Salary: Up to £29,000 per annum
Start Date: ASAP
About the Role:
Are you a proactive and highly organised professional who thrives in a fast-paced environment? We're looking for an experienced Account Manager to join our client's dynamic team in Livingston. This is a busy, hands-on role where you'll be the main point of contact for your own portfolio of customers - juggling priorities, solving problems, and ensuring exceptional service delivery every step of the way.
About the Company:
Our client is a market leader in the manufacturing sector, known for their commitment to quality, innovation, and customer satisfaction. They offer a supportive and collaborative work environment where your contributions are valued, and your professional growth is encouraged.
What You'll Be Doing:
Oversee and manage a portfolio of customer accounts, ensuring smooth day-to-day operations
Proactively handle customer queries, requests, and complaints with efficiency and professionalism
Generate and manage bespoke quotations, orders, and amendments using CRM systems
Monitor stock levels and coordinate with logistics to ensure timely deliveries
Collaborate with internal teams including sales, logistics, and customer service
Maintain accurate customer records and prepare account plans in partnership with the Customer Services Manager
Manage returns and credit processes
Attend internal meetings to support continuous improvement and customer satisfaction
What We're Looking For:
Essential:
Proven experience in account management or customer service roles
Strong multitasking and organisational skills - able to juggle competing priorities
Excellent communication and interpersonal abilities
A proactive, systematic approach to problem-solving
Comfortable working with CRM systems and other digital tools
Desirable:
Background in logistics or supply chain
Familiarity with health and safety standards
Experience in a fast-paced, customer-focused environment
What's in It for You:
Competitive salary up to £29,000
Opportunities for career development
Supportive and collaborative team culture
Health and safety-focused workplace
Involvement in continuous improvement initiatives
How to Apply:
If you're ready to take ownership of your own customer accounts and thrive in a role where no two days are the same, we'd love to hear from you!
Click 'Apply Now', send your CV to, or call (phone number removed) for more information.
Please note: Only shortlisted candidates will be contacted.
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