We are looking for an organized and customer-focused Administrator to join our team in Exeter, supporting our Lead Replacement scheme. This role will be central to ensuring clear communication between customers, the client, and our delivery teams. As an Administrator, you will manage property contact lists, liaise with customers regarding scheduled works, and keep them fully informed throughout the process. You’ll also handle feedback from our dig teams, updating customers on completed works and next steps. Key Responsibilities: Contacting customers to confirm scheduled works and ensuring they are kept updated. Answering customer queries via phone and email. Relaying customer concerns and feedback to the client. Updating records accurately with details of completed works. Supporting the dig teams by ensuring clear communication with customers before and after works take place. Core Skills Required: Strong communication skills. Excellent customer service abilities. Good time management and organisational skills. High attention to detail, particularly with data entry. Confidence in a customer and client-facing role. What We’re Looking For: This role is ideal for someone with strong interpersonal skills who enjoys working in a fast-paced environment. You’ll need to be proactive, detail-oriented, and able to manage multiple tasks effectively.