Hotel Operations Manager
Salary: £42,000–£44,000
Location: London, West End
Are you a driven hospitality leader with IHG experience and a passion for standout guest service? Hotel Indigo Leicester Square is seeking an Operations Manager to lead daily hotel functions and inspire a high-performing team at our vibrant boutique property in the heart of London’s West End.
Key Responsibilities
* Oversee daily operations across front office, housekeeping, and maintenance.
* Deliver memorable, personalised guest experiences from check-in to check-out.
* Lead, mentor, and motivate a dynamic team.
* Ensure consistent delivery of Indigo’s unique lifestyle brand standards.
* Support revenue, cost control, and overall profitability.
* Ensure compliance with H&S, regulations, and company policies.
What You’ll Bring
* Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
* Confident leadership and people-management skills.
* Passion for service, detail, and creating standout guest experiences.
* Commercial mindset with KPI and financial awareness.
* Familiarity with hotel systems and brand standards.