EFS Global is one of the UK's leading freight forwarding and transportation businesses providing tailor-made transportation solutions for businesses across the UK. We have been a trusted partner for our customers in providing comprehensive freight and customs clearance services for over 25 years.
We have an exciting opportunity for a Freight Forwarder to join an incredibly fast paced, demanding, yet rewarding business. This position is within our Freight Forwarding team at our Head Office in Burnley.
The role as Freight Forwarder mainly involves booking shipments with airlines, hauliers and shipping lines via Email and telephone communication, it is a very Customer Service Focused role.
Key Responsibilities:
* Arrange and coordinate domestic and international shipments via air, sea, road, or rail.
* Negotiate rates and secure transportation services with carriers, shipping lines, airlines, and trucking companies.
* Prepare, verify, and process shipping and customs documentation (e.g., bills of lading, airway bills, commercial invoices, packing lists, certificates of origin).
* Ensure compliance with import/export regulations, trade laws, and customs requirements.
* Coordinate customs clearance procedures, including tariff classifications, duty/tax calculations, and regulatory paperwork.
* Track, monitor, and update clients on shipment status from origin to destination.
* Manage cargo handling, warehousing, packaging, and labeling as required.
* Provide clients with guidance on shipping options, insurance coverage, and best practices for international trade.
* Resolve shipment delays, claims, disputes, and other logistics challenges.
* Maintain accurate records of shipments, costs, and client accounts.
Previous experience would be advantageous bus is not essential. We are simply looking for enthusiastic, customer focused individuals willing to learn the role. Strong Microsoft Office knowledge is essential and must be able to work under pressure and work to strict deadlines.
This is a full-time, Monday to Friday, permanent role, working 37.5 hrs per week with the option for additional evening and weekend overtime.
Initially we are offering a salary starting at £25,000.00 per annum with incentives and bonus structures in place. We would be keen to review CV's that match the above criteria as soon as possible.
Please apply via Indeed, or contact Emma at EFS Global.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Casual dress
* Company pension
* Health & wellbeing programme
* On-site parking
Work Location: In person