Job Description
Embark on a transformative journey as an Interactive Voice Response (IVR) Optimisation Manager. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. Be a part of the team managing and developing existing and new products and/or services, take ownership of related customer and colleague journeys, developing the product strategy, drive change through Barclays execution teams.
To be successful as an IVR Optimisation Manager, you should have:
* Knowledge and experience working in contact center telephony or technology.
* Prior experience in business or process improvement skills.
* Data analysis skills.
Other highly valued skills include:
* Knowledge Amazon AWS Connect or other telephony switches.
* Documentation standards and record keeping experience.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role has the option to work from either the Knutsford, Northampton, Manchester or Glasgow office.
Purpose of the role
To manage and develop existing and new products and/or services; and where applicable, ownership of related cust...