Operational Manager – Oldham Youth Justice Service and Missing from Home
Hours: 36 hours per week
Salary: PS07 £44,309.26 per annum
Reporting: Head of Service
Contract: Permanent.
Job Purpose
* Responsible for operational management of the statutory Youth Justice, Missing from Home and related services.
* Be a member of the Operational Group and represent the organisation as required.
Principal Duties and Responsibilities
* Manage the operational team to ensure we are meeting contract requirements and achieving the required results to improve outcomes for children.
* Manage operational compliance in relation to all relevant legislation, quality standards and best practice to safeguard the service.
* Manage the operational team in safeguarding and the management of risk to the public to ensure community, children and organisational safety.
* Manage relationships across relevant operational partnerships to improve outcomes for children.
* Assist in the completion of bids for funding to achieve sustainable growth.
* Manage and monitor specific project budgets to support the services’ financial sustainability.
* Manage the appropriate deployment of human and physical resources within the operational team to ensure effective delivery.
* Manage the consistent application of all relevant policies and procedures including safeguarding, health & safety and equality & diversity to ensure a compliant service.
* Collaborate to promote the overarching integrated service offer within Positive Steps to grow the organisation.
* Monitor qualative and quantative data to provide evidence to inform service delivery and ongoing improvement.
* Maintain effective partnership or service level agreements with relevant organisations to ensure clear expectations and delivery models.
* Apply co production principles to ensure that the user’s voice is represented in service delivery.
* Deputise for the Head of Service where relevant to YJS and MfH service.
* Undertake any other duties in order to meet service and organisational objectives following consultation with your manager.
Qualifications and Specific Training
* Educated to degree level in a relevant subject area.
Experience
* Demonstrable experience of working at a supervisory or management level in the field of youth justice/safeguarding services or a related field.
* Demonstrable experience of supervising or managing teams and individuals in line with HR policies and procedures.
* Significant experience of planning, monitoring and evaluating your own work.
* Demonstrable experience of managing performance and quality management.
* Significant experience of partnership working at operational levels.
* Significant experience of communicating at an operational level through verbal and written reports and presentations.
* Demonstrable experience of budget and financial management.
* Demonstrable experience of maintaining Service Level Agreements, Partnership Agreements and/or contracts for delivery of provision.
* Significant experience in promoting diversity.
Knowledge
* Understanding of Criminal Justice or Safeguarding Services.
* Awareness of project management principles.
* Awareness of political, economic and social landscape at local, regional and national level in relation to youth justice and missing from home services.
* Understanding of adolescent development and the impact of trauma.
* Awareness of commissioning arrangements, including supporting the writing of bids.
* Understanding of risk management, safeguarding legislation and guidance, implementation of Child Protection Procedures and the boundaries of professional relationships.
* Understanding of Health & Safety legal requirements and best practice.
Skills
* Developed communication and presentational skills, with the ability to communicate ideas, issues, systems and procedures successfully at all levels to a variety of audiences.
* Developed negotiation and influencing skills.
* Developed ability to share information accurately and concisely.
* Developed ability to record information with a high degree of accuracy.
* Developed skills in creativity and original thinking with the ability to develop practical solutions to problems.
* Developed skills in formal assessment and report writing.
* Developed inter-personal and team working skills, and a proven ability to form partnerships, motivate and inspire individuals.
* Primary contract management skills.
* Developed skills in Microsoft Office and database systems.
* Developed ability to engage individuals, organisations and partnerships.
* Developed budget management skills.
Personal Attributes
* Sound judgement and awareness of political sensitivities.
* Ability to manage the team through the phases/challenges of its development.
* Resilient and able to work independently as required.
* Sound professional and tactical judgement and the ability to establish priorities and principles.
* Commitment to Positive Steps vision and values.
Additional Requirements
* Prepared to work flexibly to meet the needs of customers and the organisation.
* Able to travel throughout the region and at times the country.
* Evening and weekend working required.
* Enhanced DBS.
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