Service Coordinator
£15 per hour (equivalent to £29,250 per annum)
Location: Weybridge – Fully Office-Based
Duration: Ongoing Temporary Assignment (Potential for Long-Term or Permanent)
Start Date: ASAP
Perks: Free Onsite Parking
Join a well-established global company as a Service Coordinator and play a key role in ensuring exceptional service delivery and operational efficiency. This is an exciting opportunity for someone who thrives in a dynamic, fast-paced environment and is passionate about delivering top-notch customer service.
What You'll Be Doing:
Coordinating Service Requests: Manage customer field service requests, scheduling engineers and ensuring timely communication.
Quotations & Orders: Prepare quotations using SAP, confirm pricing, and schedule availability with customers.
Order Processing: Handle customer orders, verify service partner purchase orders, and allocate engineers.
Problem Solving: Resolve credit issues in collaboration with the credit control team.
Follow-Up Coordination: Arrange follow-up visits, spare parts, and engineer schedules to meet performance targets.
Data Analysis & Reporting: Provide data analysis support and recommend process improvements.
Communication: Represent the regional admin team in management discussions, highlighting key areas for improvement.
Support & Training: Train temporary team members and standardize processes across regions.
Administrative Tasks: Maintain accurate records in SAP, SharePoint, and other systems to prevent backlogs.
Customer Service: Deliver outstanding service to both internal and external customers, ensuring a seamless service experience. Key Skills & Experience:
Proven experience in a service coordination, customer service, or administrative role.
Excellent communication and interpersonal skills.
Strong organizational abilities with attention to detail.
Competent in Microsoft Word, PowerPoint, Excel, and databases.
Experience with SAP, CRM systems, or similar software