Unique boutique travel company specialising in sporting pursuits are seeking an organised and experienced travel administrator to join their established friendly team. This is a fantastic opportunity and very rare! In the lovely location of Norwich centre, this is a fully office based role with great hours Monday - Friday and no weekend or bank holidays!
Job description
As a Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.
* Deliver top-notch customer service, exceeding expectations.
* Prepare and manage precise travel documentation.
* Handle amendments and bookings with keen attention to detail.
* Collaborate with departments to resolve travel queries efficiently.
* Secure customer satisfaction for repeat business and referrals.
* Process payments and liaise with suppliers to confirm bookings.
Experience
* Experience of working within the Travel Industry (preferable)
* Excellent customer service and communication skills.
* Administrational experience.
* Proficient in Excel, Word, Microsoft Outlook (CRM systems would be a bonus).
* Ability to thrive in a busy, fast-paced environment.
* A strong ability to resolve all booking issues.
* Excellent organisation and multi-tasking skills.
Package & benefits
* Salary £26,400
* Monday - Friday 0900 - 1730
* OFFICE BASED ONLY
* Being a part of a fun, friendly & passionate team.
* Generous Bonus schemes & incentives.
* Company pension scheme.
* Not open on Weekends or Bank Holidays.
* On-site parking.
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