Location: Lichfield, Fradley Park
?? Shift: Monday Friday, 14:00 PM 22:30 PM
?? Salary: £28,000 + £9 shift allowance per worked day
About the Role
We are currently recruiting for a dedicated and detail-oriented Customer Returns and Quality Control Lead to join our warehouse operations in Fradley Park, Lichfield. Youll play a key role in overseeing the returns process, ensuring quality standards are upheld, and leading a small team to deliver exceptional service and operational excellence.
This is a fantastic opportunity to work with a global logistics leader, GEODIS, delivering tailored supply chain solutions and overcoming logistical challenges with precision and care.
Key Responsibilities
Returns Processing:
* Oversee end-to-end handling of returned products, from inspection to restocking.
* Implement and uphold quality control standards on all returned merchandise.
Team Leadership:
* Lead and guide a team of returns specialists, providing coaching and support.
* Monitor and drive team performance, ensuring productivity, accuracy, and customer satisfaction targets are met.
Customer Experience:
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