The Digital service team in the Trust leads on Digital strategy, development, co‑ordination, planning, project, and programme management for all Digital and supporting functions.
This role forms part of the IT Operations Team within the wider Digital Service. The primary focus of this role is to lead the Deployment team, providing a highly efficient and professional service in supporting the GHC IT Equipment Estate. The IT Deployment team lead will act as the responsible individual for: imaging and asseting new and existing stock, deploying hardware to GHC and owning the lifecycle of GHC IT Equipment. The IT Deployment team leader will be required to work across all GHC sites but will primarily start each day at Edward Jenner Court. (Brockworth). The post holder will have strong technical knowledge and experience of imaging IT equipment along with asset management.
The post holder will be part of the core hub that will manage real time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with other services as required.
The post holder will lead the Deployment Team to ensure all services meet KPI and customer expectations while providing direction, coaching, and managing escalations. They will oversee a wide range of people‑management duties including recruitment, mentoring, performance, workload, and disciplinary matters—while contributing to team development, policy creation, and wider digital projects. The role includes coordinating incidents with third‑party suppliers, supporting IT Operations leadership with service objectives and reporting, and ensuring compliance with NHS information governance and security standards. They will be responsible for stock management across all GHC sites, including equipment installation, quality control, ordering, audits, disposal, warranty handling, and maintaining accurate asset records. The post holder also resolves technical issues, manages accounts via Active Directory, maintains IT policies, supports the Digital Services knowledge base, and represents the department professionally.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
About
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
* 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
* 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
* 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high‑level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top‑quartile performance in the annual staff survey and Pulse surveys.
For further details / informal visits contact: Name: Michelle Charles Job title: Deputy Head of IT Email address: Michelle.charles@ghc.nhs.uk Telephone number: 0300 421 8317
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