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German Technical Support Engineer, guildford
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Client:
Hydronix Ltd
Location:
guildford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
25.05.2025
Expiry Date:
09.07.2025
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Job Description:
The German Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations—delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.
Key Responsibilities:
Customer Support
* Provide real-time technical support to customers, resellers, and integrators.
* Deliver training sessions (both on-site and via multimedia).
* Create, update, and maintain technical documentation and user guides.
Application Development
* Identify, understand and develop new application opportunities from enquiries and trade events.
* Conduct site visits in the UK and internationally to evaluate market and technical feasibility.
* Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
* Produce technical manuals reports to a high professional standard.
* Manage in-house Knowledgebase aiming to help customers become self-sufficient.
* Firmware and Software Products testing.
Qualifications and Experience:
* Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering.
* CEFR C1/C2 fluency in German both spoken and written
* CEFR C1/C2 fluency in English both spoken and written
* Minimum of 2 years in a customer-facing role in similar industry.
* Minimum of 2 years’ experience managing and creating technical documentation, e.g. user guides.
* Ability to read and implement electrical/electronic schematics and wiring diagrams.
* Competence in Microsoft Office applications (Word, Excel, PowerPoint).
* Practical experience using basic hand and power tools.
* Full clean UK Driving Licence (Category B).
* Experience with PLC programming
General Information:
* Work arrangement: Due to the hands-on nature of product testing and collaboration with the engineering team this role is based on-site at our Head office in Normandy, Guildford with future possibility of Hybrid remote in Normandy, Guildford (max 2-days per week) following training.
* Travel: Occasional UK and international travel is required. Typically, not more than 6 days per trip, no more than 12 days in 1 month.
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