Ensuring a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for their store. Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with General Manager to learn the role of a leader and positively influence the store team.,
* Embrace & demonstrate the RL Brand philosophy & EMEA values
* Direct store performance & profitability with a customer first focus culture
* Motivate, Lead & develop the store team to deliver exceptional customer support
* Deliver the highest standards of Operational efficiencies, compliance, performance & profitability
* Deliver profit expectations by managing expenses and exceeding sales & key metric targets; Conversion, Units per transaction, Sales per worked hours, Customer Data capture, Units per Hour, Shrink & Audit targets
* Optimize resource to improve productivity, operational efficiency and provide an exceptional RL Experience
* Utilize available data to draw conclusions to optimize performance and/or take corrective action Proactively track & monitor competitor activity & share opportunities Create & deliver action plans to minimize shrink & improve store compliance
* Direct and inspire the team to maximise KPI results & opportunities by providing the RL Experience & delivering
* Operational excellence Support the hiring & development of talent to meet the business requirement Manage talent performance, support personal development plans, provide regular feedback & coaching
* Encourage a culture with creativity, strong work ethic & a passion for the RL Brand
* Act as the store Brand Ambassador; manage the adherence of the company dress & grooming standards
* Embrace & demonstrate the RL Service Philosophy & model
* Consistently communicate, deliver & drive the RL Experience service model to an exceptional level Foster a customer first culture across the store employee population.
* Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of RL
* Share product knowledge, coach selling skills to new & existing employees to ensure delivery of RL Experience, operational efficiencies & fulfilment of product
* Drive the operational efficiencies to ensure customer experience team can connect, convert and conclude
* Influence the visual presentation strategy through commercial thinking & utilisation of key reports Identify & resolve inventory levels & opportunities in partnership with Corporate business partners Ensure compliance to all company policy & procedures including, APIS, Cash management and Health & Safety
* Ensure adequate store supplies are available & managed within agreed budget
* Professional experience within a Retail environment.
* Proactive, positive, and dynamic personality.
* High customer and people service orientation.
* Good social and communication skills.
* Understanding of delivering performance against KPIs
* Experience within MS Office suite.
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