Salary: £27,780 - 27,780 per year Requirements: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Good verbal and written communication skills Ability to effectively use ICT packages (Office Suite and email) Strong commitment to the protection and safeguarding of children and young people Well-developed interpersonal skills and confidence Ability to see a project or task through to a successful conclusion Commitment to team-working and partnership Knowledge of IT systems and software (desirable) A level education or beyond (desirable) Willingness to train as Fire Warden/First aider (desirable) Responsibilities: Maintain network integrity and security by managing user lifecycles through Active Directory and Office 365 Perform routine hardware maintenance and oversee firewall policies and system imaging Manage and configure a diverse range of school-wide IT systems Ensure all support incidents and change requests are documented in accordance with team SLAs Provide proactive technical support by managing the full ticket lifecycle Take ownership of support incidents ensuring high user satisfaction Responsible for the full lifecycle of IT and A/V infrastructure Set up and operate AV equipment and assist with out-of-hours school events Undertake other reasonable duties as requested by the line manager Technologies: Active Directory Firewall Hardware ICT Support Network Office 365 Security Windows More: We are a dedicated team supporting a Secondary school and Sixth Form college in Waterlooville, along with two primary schools in Portsmouth, serving around 2,000 users and managing 1,200 Windows devices and much more. We offer a generous pension scheme, access to a canteen with delicious homemade food, and an active staff association that organizes social events throughout the year, emphasizing staff well-being. We welcome candidates from various backgrounds who are supportive of our schools ethos. last updated 11 week of 2026