Tenant Liaison Officer – Social Housing
Mansfield
Competitive Salary / Rate DOE
Temp to Perm Opportunity
We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield.
This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client.
The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works.
The Role
Acting as the main point of contact for tenants throughout roofing works
Building positive relationships with residents and maintaining regular communication
Issuing notices and keeping tenants updated on schedules and progress
Handling tenant queries, concerns, and complaints professionally
Carrying out resident visits before, during, and after works
Supporting site teams to minimise disruption to occupied properties
Recording resident feedback and maintaining accurate records
Working closely with Site Managers and operational teams
Requirements
Previous experience as a Tenant Liaison Officer within social housing essential
Experience working on occupied refurbishment or planned maintenance schemes
Strong communication and customer service skills
Ability to manage challenging situations professionally and empathetically
Excellent organisational and administrative skills
Full UK driving licence preferred