About the role
We have a large active community of volunteers who support our services, and this role is pivotal in supporting the volunteers with the activities they undertake. You will work with a group of volunteers who support activities within either our Living Well services or our Patient & Family Support Team, to ensure volunteers feel equipped and supported to use their skills and experience to facilitate support groups, provide 1:1 support to our patients and their families, or deliver counselling support to patients and their families. You will have supervisory responsibilities for the volunteers within the service, ensuring they are up to date with their training, and are supported to undertake their volunteering activities safely and effectively.
Working collaboratively and liaising with healthcare professionals, families, and external contacts you will be key in providing a professional and compassionate service provision. You will manage and coordinate an efficient support provision for both your immediate team and wider Group teams.
Essential criteria
* Create professional and accurate correspondence and information including letters, emails, meeting agenda’s, during discussions, etc.
* Support the preparation of reports, presentations, and internal communications.
* Handle highly sensitive data and process this in compliance with the data protection regulations.
* Update social media channels with agreed content where appropriate and in line with privacy and branding guidance and rules.
* Ensure policy compliance in your role and procedural activities and making decisions in line with organisational policies and procedures, escalating matters where necessary.
* Providing relevant progress, case and workload updates.
* Maintain accurate and up to date records relevant to your work, giving high attention to detail. Maintaining and coordinating and take ownership of relevant databases, trackers, and working systems.
* Work with your team to provide and joined up and efficient service, reviewing processes and practices along the way to ensure the smooth and policy compliant working ethos.
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.
Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.
Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Benefits
* Company pension scheme or NHS pension scheme for eligible employees
* Up to 35 days’ annual leave inclusive of bank holidays
* On-site education support and study leave opportunities
* Option to access Health Shield and cover your everyday cost of healthcare for less
* Free parking, subsidised meals and various social activities
* Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
* Employee Assistance Programme
* Death in Service
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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