Job Title: First Party Customer Service Claims Handler
Location: Liverpool
Salary: 26,937 to 29,781 Plus up to 1,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays
Responsibilities
* In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding
* Work as a team to proactively manage a portfolio of customer repair claims through to settlement
* Ensure that complete and thorough indemnity investigations are carried out on all claims
* Work closely with suppliers to fulfil customers' needs during their claims journey
* Utilize our in-house engineers to assess whether the damage sustained is a repairable prospect
* Accurate payment to our customers and their representatives regarding claims settlement
* Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim
Qualifications
* Excellent customer service skills
* Naturally empathetic and the ability to connect with people
* Quick fast paced problem-solving ability
* Positive can-do attitude
* Good IT skills and a confident communicator
* Passionate about working as part of a team
* Have the ability to make fast, informed decisions
* Excellent organisational and prioritisation skills with a strong attention to detail
* Have a desire to develop skills and experience within the insurance industry
* The ability to deal with challenging customers and third party insurers
Benefits
* A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental health support & free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go!
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work-life balance and individual needs
* Recognition awards, social events & more
Our Commitment to our colleagues
* Mindful Employer - championing mental health and wellbeing
* Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
* Menopause Friendly accredited - supporting every stage of life
* Armed Forces Covenant signatory - honouring those who serve
* Armed Forces Defence employer recognition scheme - Supporting those who serve
* Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
* Best Place to Work for Development - proud to be investing in people's future
* Best Place to Work for Women - breaking down barriers to women's career progression
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