Job Description Strategic Staffing Solutions International ‘s customer is a multinational leader in electronic manufacturing, producing a wide range of circuit protection products, electronic switches, and automotive sensors worldwide. Overview We are seeking an IT Operations Engineer to provide hands-on, on-site IT support at our Chippenham facility. This role ensures the smooth operation of local IT systems, infrastructure, and end-user environments across both office and manufacturing settings, working closely with regional IT Operations. Responsibilities Provide on-site technical support for hardware, software, desktops, laptops, mobile devices, and printers. Troubleshoot user access, connectivity, and application issues. Perform routine checks and basic administration of local servers, ESX hosts, backups, and network equipment. Act as first responder for IT incidents, including outages and device failures. Support manufacturing-related IT equipment (e.g., scanners, label printers, shop-floor systems). Escalate complex issues to regional or specialist IT teams. Maintain accurate documentation, asset inventory, and ticket updates. Assist with device deployments, refreshes, updates, and compliance activities. Requirements Experience in IT support, IT operations, or systems administration in an on-site environment. Strong hands-on troubleshooting skills across hardware, software, and networks. Basic knowledge of Windows server environments and virtualization (e.g., VMware ESX). Familiarity with network infrastructure and incident management processes. Strong communication skills and a customer-focused approach. Ability to work independently on-site and support rotational extended coverage when required. Company offers: Salary: 45 000 – 48 000 GBP/annum Life assurance (4x base salary) Company pension scheme with employer contribution Healthcare cash plan (taxable benefit)