WELCOME TO
LINAKER
For over 30
years, Linaker has built a reputation for delivering dependable, high-quality
mechanical engineering services across a wide range of client environments. Our
strength lies in keeping critical systems operational—supporting organisations
with technical precision, responsive maintenance, and long-term reliability.
Founded on trust, care, and reliability, we’re more than a service
provider—we’re a fully embedded partner in our clients’ operations.
With continued
growth across the Business and new contracts underway, we’re now seeking a
dedicated Service Manager to lead service delivery & support across one of
our prestigious Client accounts, and uphold the standards Linaker is known for.
ABOUT THE ROLE
This role
centres on engineering management with a strong focus on end-user engagement
and service delivery. The successful candidate will be responsible for leading
engineering teams, coordinating and delivering audits, and ensuring engineering
solutions are aligned with end-user requirements and broader client objectives.
You will work
closely with the account manager to support client expectations and ensure that
delegated responsibilities are managed professionally and effectively. The role
demands a proactive and organised approach, strong communication skills, and
the ability to manage multiple priorities while maintaining high standards of
service.
WHAT YOU WILL BE
RESPONSIBLE FOR
Leading engineering service delivery across your designated client
base, ensuring consistent performance, compliance, and operational
continuity.
Coordinating engineering teams to deliver planned preventative
maintenance (PPM), reactive works, and quoted tasks, working closely with
the client response and PPM schedulers team, and assisting in managing
out-of-hours (OOHs) work and escalation resolution.
Overseeing small works and minor project delivery, ensuring that
engineering activity meets required quality, cost, and timeline
parameters.
Reviewing engineering outputs such as PPM reports, remedial works,
and compliance tasks, ensuring all follow-ups are completed within agreed
timeframes.
Working alongside the compliance teams to maintain all operational
and contractual documentation including logbooks, service records, KPI
dashboards, site reports, and compliance logs.
Supporting quotation development in collaboration with engineers
and commercial teams, in accordance with client frameworks and internal
processes
Preparing monthly service and performance reports based on
engineering activity to support client reviews and decision-making.
Conducting audits, surveys, and mobilisation activities to verify
engineering standards and support operational transitions or changes
Providing leadership and coordination for engineering teams through
onboarding, coaching, PDRs, and ongoing performance management.
Promoting continuous improvement, operational efficiency, and a
positive service culture across all engineering-led activities.
WHAT WE ARE
LOOKING FOR
Proven experience in service delivery management across multi-site
or designated client portfolios, with a strong focus on engineering team
coordination and operational excellence.
Solid understanding of operational compliance, contractual
requirements, and quality assurance processes within complex client
environments.
Familiarity with CAFM systems, client response workflows, and PPM
scheduling practices.
Technically competent with a good understanding of Health &
Safety regulations and best practices.
Excellent communication skills with the ability to build and
maintain strong relationships internally across teams and externally with
clients and end users.
Demonstrated ability to work collaboratively alongside client
response, compliance, and scheduling teams, supporting escalation
management and operational problem-solving.
Proficient in Microsoft Office suite and confident in working with
data, reporting tools, and operational dashboards.
Full UK driving licence with a willingness to travel across the
designated client base as required.
THE PACKAGE
25 Days annual leave plus bank holidays.
Competitive Salary on Offer
Buy and sell holiday to suit your schedule.
One paid volunteering day per year, empowering you to support
causes that matter to you.
Company Car for regional site travel.
Access to our Employee assistant programme for wellbeing support.
Auto enrolment in the company pension scheme.
Full training by a supportive friendly team.
Annual events.
INTERESTED
This is a
fantastic opportunity to lead service delivery across a key region for a
high-profile client, in a business that’s growing fast and investing in talent.
If you're ready to step into a pivotal role, influence outcomes, and build
something meaningful, we’d love to hear from you.
If you think
you’re a match, get in touch today