A leading educational publisher is seeking a Senior Customer Support Manager to lead a talented team in delivering outstanding customer service worldwide. This role involves managing escalated queries, overseeing staff training, and implementing data governance measures. The ideal candidate has a strong background in customer service, management experience, and skills in CRM systems. The position offers competitive compensation along with family-friendly and flexible benefits, supporting a hybrid working environment and various work arrangements. #J-18808-Ljbffr