About Ekco
Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.
The Role
Our Group IT Team are looking to recruit a Service Desk Engineer for an initial 6‑month contract, with a strong possibility of permanency, to provide additional expertise and support during the launch of a number of key strategic projects. This will be a hands‑on role, and as such, attendance on site will be required. You will join a team of seven to support Ekco’s operations across the UK teams, and wider global business. A successful candidate will be primarily stationed at our UK HQ in Milton Keynes at least three days a week, but will also need to travel to our London‑based offices. There may be occasional travel opportunities to our other offices in Ireland/Netherlands. As a junior role we don’t expect many years of experience, but do expect an eagerness to learn and passion for IT and all things tech!
Day‑to‑day At Ekco
* Managing tickets with high‑quality triaging, notes, communication and customer service.
* Coordinating with HR to assist new joiners with new user onboardings.
* Providing hardware break‑fix support.
* Laptop + phone imaging and device inventory management.
* Coordinating with the logistics team on deliveries of hardware.
* Working with the global team to provide remote technical support for users across all our regions.
* Assisting with the technical maintenance of our UK offices – basic networking, printing and infrastructure support.
* Coordinating with other technical teams and 3rd‑party vendors.
* Documenting changes and processes in our documentation solution when required.
Essential Qualities
* Passion for IT and Technology.
* Experience supporting hardware and software, at home, school or in the workplace.
* Confident using Windows and/or macOS.
* Basic understanding of Microsoft Azure, Intune and Windows Server.
* Demonstrable experience meeting deadlines.
* Able to explain basic IT concepts such as servers, clients, DNS, DHCP, firewalls, switches and routers.
* Ability to learn and research new concepts and technologies independently.
* Excellent English professional communication skills, both verbal and written.
* Team player.
Desirable
* 1+ years of technical experience in a similar role.
* Any work experience in a professional role.
* Confident using Linux and other technologies.
* Basic administration experience of Microsoft 365, Intune, Windows Desktop/Server, Active Directory macOS.
* Scripting and/or programming experience.
* Industry certifications – Azure, Microsoft 365, A+, Network+ desirable.
* Experience with ticketing systems and/or the ITIL framework.
Why Ekco
* ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year.
* 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specialisations.
* 🏅 Ranked 4th fastest‑growing technology company in Deloitte Fast50 Awards.
* 🌈 A culture rooted in diversity, equality, inclusion & belonging.
* 🎉 A commitment to internal mobility and career progression.
* ✨ Flexible, family‑friendly working at the heart of our culture.
* 🔐 Proud to be your trusted security‑first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.
Location: Ekco UK – Milton Keynes
Contract Type: IT Support Contract – initial 6‑month contract, possibility of permanency
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