Job summary We are seekingto employ a motivated medical receptionist to work as part of our busy medicalteam. The successful candidate will work well under pressure, have excellentcommunication and IT skills and be educated to GCSE or equivalent standard.Experience of working in General Practice would be advantageous but notessential. Main duties of the job You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. About us Sleights andSandsend Medical Practice is a General Medical Services Practice, located nearWhitby, North Yorkshire. It has a current list size of 5,200 patients. The Practiceprovides services to residents of Sleights, Whitby and the surroundingvillages. It has a branch surgery at Sandsend, approximately 5 miles from themain Surgery in Sleights, along the coast. Both surgeries are purpose built,have a dispensary and parking. The Practice dispenses to 65% ofpatients. Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on EMIS Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner including emis tasks and emails Complete and log the daily fridge temperature and monthly data logging on TeamNet Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on EMIS Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner including emis tasks and emails Complete and log the daily fridge temperature and monthly data logging on TeamNet Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Person Specification Qualifications Essential Educated to GCSE level or equivalent including English and Maths. Desirable NVQ Level 2 in Health and Social Care or Customer Services Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable Experience in using SystmOne clinical system Experience Essential Experience of working with the general public Desirable Experience of working in a health care setting Experience of administrative duties Personal qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Person Specification Qualifications Essential Educated to GCSE level or equivalent including English and Maths. Desirable NVQ Level 2 in Health and Social Care or Customer Services Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable Experience in using SystmOne clinical system Experience Essential Experience of working with the general public Desirable Experience of working in a health care setting Experience of administrative duties Personal qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sleights and Sandsend Medical Practice Address Iburndale Lane Sleights Whitby North Yorkshire YO22 5DP Employer's website