Tucked away in the heart of Portrush with sweeping views of the Atlantic Ocean, Portrush Atlantic Hotel is more than just a beautiful destination — it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless check-in, we take pride in the moments we help create. At the core of everything we do are our REACH People Values : Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go the extra mile in pursuit of outstanding service. Accountability – We take ownership of our actions and follow through on our promises. Cooperation – We work together as one team to deliver the best experience. Honesty – We act with integrity and transparency at all times. How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. The Role As our Hotel Reception Manager, you’ll be the face of our hotel and the heartbeat of our front-of-house operations. You will lead a team of Hotel receptionists, ensure smooth day-to-day operations, and be the go-to person for guests and team alike. Key Responsibilities: Oversee front desk operations, ensuring seamless check-ins, check-outs, and guest services Mentor, support, and lead the reception team to consistently deliver exceptional service Handle guest feedback and resolve issues with professionalism and efficiency Manage bookings, room allocations, and coordinate with housekeeping and other departments Monitor performance, manage schedules, and implement service improvements Maintain high standards of presentation and customer care in the reception area Duty management responsibilities as required. You’ll have: Previous experience in a hotel reception or front desk supervisory role (essential) Strong leadership and people-management skills Excellent communication and customer service abilities. A warm and welcoming personality with strong communication skills. Excellent attention to detail and the ability to multitask under pressure. A calm, professional approach and a desire to exceed guest expectations. Flexibility to work a range of shifts including mornings, evenings, weekends, and holidays. Previous experience of Opera cloud would be adventageous The Perks We recognise and reward the hard work and dedication of our team with a competitive benefits package, including: Competitive salary. Free Uniform Staff meals when on duty. Opportunities for training and career development. Discounts on hotel stays and dining for you and your loved ones. Day 1 pension enrolment (if eligible). Celebratory team events and long-service recognition. A fun, inclusive, and supportive team environment. Equal Opportunities We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values. Right to Work All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.