As Family Support Worker you will provide support to families visiting loved ones in the Visitor Centre, visitor centre services include; play and children’s services; and a catering service. You will work as one of the PACT Family team, you will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.
You will focus on:
1. Delivering effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners’ care and rehabilitation plans
2. Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being is promoted
3. Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody
Driving licence and car are desirable for this role.
About You:
To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.