Harte Recruitment is proud to be partnering with a leading independent estate and letting agency with a strong presence in the property sector. Renowned for their expertise in residential lettings, property management and sales. They’re now seeking a Head of Property Management to join their experienced team in Newcastle. This is a great opportunity for a confident, proactive professional ready to take the next step in their property career. As a Head of Property Management, you'll take on a leadership role overseeing and supporting a team of Property Managers to ensure all core processes are followed and service levels are consistently high. You’ll be responsible for mentoring team members, coordinating workloads, arranging training, and ensuring compliance with the latest property legislation. The Package: * Up to £35k basic, with OTE £40k plus! * Monday to Friday 8:45am – 5:00pm, (no weekends) * Career progression opportunities in a fast-growing sector * Buzzing, supportive team environment where success is celebrated * 25 days holiday plus bank holidays * Regular charity events and team initiatives * Free street parking available The Head of Property Management Role: * Support Property Managers across the lettings department * Monitor property management processes to ensure compliance with core procedures * Arrange training for new and current staff to achieve required competency levels * Conduct regular meetings with Property Managers * Keep Property Managers up to date with latest Fire & Safety legislation * Monitor Branch Organiser to ensure all tasks are covered and no errors remain * Balance PM workloads and provide adequate cover across defined areas * Review and sign off project management tasks * Oversee TDS deposit disbursement and ending registration * Review TDS disputes prior to adjudication * Conduct quarterly reviews for Property Managers alongside Managing Director * Review and resolve complaints prior to escalation The Person: * Previous experience as a Senior Property Manager (required) * Customer-focused with experience in a service-oriented environment * Strong administrative and IT skills and high attention to detail * Experience supporting or mentoring colleagues * Able to manage multiple priorities and balance workloads * Positive, approachable, and proactive in a team environment * ARLA or property related qualification is ideal