Location: Ipswich, England, United Kingdom (Ipswich / Felixstowe area)
Client / Employer: Occupop (Bitrecruit recruitment agency)
Job Overview
Job Title: Ocean Freight Import Coordinator
Hours: 09:00 to 17:30 (inclusive of early‑start rota – 07:00 to 15:30), Monday to Friday
Salary: Competitive
About the Company
Simarco International is an award‑winning international logistics provider, specialising in bespoke freight solutions across the UK, Europe, and worldwide. The company values professional, dedication and experience at the core of its success.
Key Skills & Qualifications
* Minimum 5 years' experience within ocean freight imports or a similar freight forwarding role.
* Strong knowledge of Far East import shipping services into the UK.
* Experience handling both FCL and LCL shipments.
* Solid understanding of UK customs procedures, import arrival processes and compliance requirements.
* Experience managing Port Health, HMRC, and related import compliance activities.
* Knowledge of shipping documentation including Bills of Lading, commercial invoices, packing lists, delivery orders, and certificates of origin.
* Good understanding of Incoterms and their practical application.
* Knowledge of shipping lines, vessel schedules and transit times from the Far East.
* Strong commercial awareness, including understanding file profitability and gross margins.
* Excellent organisational skills and attention to detail.
* Strong communication and relationship‑building skills.
* Proficiency in Microsoft Office, particularly Excel.
* Experience using Azyra FMS/ERP systems.
* Freight Forwarding, Logistics, or Supply Chain qualification.
* Has the drive to go the extra mile for customers and colleagues.
* Thrives in a fast‑paced freight forwarding environment.
Key Duties & Responsibilities
* Manage ocean freight import shipments from booking through to final delivery, handling both FCL and LCL/consolidation shipments.
* Liaise with shipping lines, overseas agents, hauliers, warehouses, customs teams and customers to ensure smooth shipment progression.
* Monitor vessel arrivals, transit milestones and delivery schedules, proactively managing delays and communicating updates to customers.
* Deliver outstanding customer service while maintaining commercially competitive transport solutions.
* Build and maintain strong customer relationships to support business growth and customer retention.
* Ensure accurate operational, financial and tracking data is maintained within internal systems.
* Work closely with customs clearance and transport teams to ensure compliant cargo processing and delivery.
* Resolve operational queries, invoicing issues, claims and service concerns professionally and efficiently.
* Support departmental KPI achievement relating to service quality, profitability and customer satisfaction.
Benefits
* Highly competitive salary.
* 25 days annual leave, plus 8 bank holidays.
* Company pension scheme.
* Discount platform including top high street retailers.
* Full training and support.
* Cycle to work & Tusker car scheme.
* Regular engagement initiatives including treat days.
* Learning Management System for continuous learning.
* Mental health forum for well‑being support.
* Recognisation & rewards through Simarco Stars.
Working with Us
Simarco values teamwork, professionalism and continuous improvement. You will have the opportunity to contribute to ongoing growth while developing your own career in a supportive and dynamic environment.
Equality, Diversity and Inclusion
Simarco International is committed to fostering a diverse, inclusive and respectful working environment. We welcome applications from individuals of all backgrounds and value the unique perspectives that a diverse workforce brings. We are guided by our core values of Integrity, Communication, Accountability and Innovation.
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