Service advisor

Job Title: Service Advisor (Car Dealership) Basic Salary of Up to £30,000 (depending on experience) upselling and customer service bonus – OTE of between £36,000-£38,000 Benefits Location: Scarborough, YO12 Full Time and Permanent Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00 pm Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit. They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer- approved vehicles to suit any need o r price range. They are now actively looking to recruit for a Service Advisor for their Scarborough dealership. Job Purpose: As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement. Job Duties: ∙ To greet all customers cheerfully and attend to their requirements promptly. ∙ To obtain and record full customer/vehicle details and accurate description of work to be carried out. ∙ To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop. ∙ To inform customers of any delay in completion (Complying with the Company Pledge) ∙ To maintain the Workshop loading system. ∙ To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion. ∙ To prepare both cash and account invoices. ∙ To present cash customers with an invoice and receive payment before the vehicle is removed from the premises. ∙ To deal with customer queries and complaints. ∙ In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential. ∙ To ensure that information required for Warranty items is recorded on the Job Card. ∙ To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings. ∙ To file Job Cards and other documentation. ∙ Help achieve sales targets as set out by the Aftersales Service Manager Company Benefits: ∙ Healthcare Cash Plan ∙ Pension ∙ 24 days holiday 8 bank holidays rising with length of service ∙ Discounted Gym, shopping and dining benefits ∙ Competitive bonus schemes