1. Turn digital interest into real customer conversations and drive conversion now.
2. Manage leads & support digital campaigns, and boost CX and commercial impact.
About Our Client
My client are a European based company within manufacturing retail industry, known for its innovative approach to delivering high-quality products and services. The company is committed to maintaining a strong online presence and fostering meaningful connections with its customer base. This role is office-based in Horsham.
Job Description
As Customer Engagement Executive, you are the link between digital communication and real customer contact.You actively engage customers throughout their journey, from first interaction to follow-up and aftercare. You make sure that marketing efforts don't stop at visibility, but lead to real conversations and engagement.You combine digital tools such as social media, CRM, e-commerce and marketing communication with direct customer contact via email, phone and video call.You work closely with Marketing, Sales and Order Administration and play an active role in improving how we attract, engage and convert customers.Customer contact and commercial follow-up
3. You actively follow up digital leads and ensure no opportunity is left untouched
4. You take initiative to contact customers and feel comfortable starting conversations by phone
5. You ask the right questions, understand customer needs and guide them towards the right solution
6. You follow up after campaigns, downloads and webshop activity and turn that into real interaction
7. You recognize opportunities
8. You bring commercial awareness and know how to move conversations forward
Marketing, CRM and digital interaction
9. You work with CRM systems and digital tools to manage and structure customer interactions
10. You support email campaigns and communication flows by contributing content, feedback and ideas
11. You help improve webshop pages, product content and customer journeys
12. You actively look at how customers respond to campaigns and adjust your follow-up accordingly
13. You translate customer conversations into insights for marketing and development
14. You collaborate with marketing on content and communication that resonates with different customer segments
15. You actively contribute ideas and improvements based on real customer input
Content and customer communication
16. You help shape segment-focused communication for professional target groups
17. You contribute to content for email, social media, website and campaigns
18. You turn customer questions and conversations into concrete communication opportunities
19. You understand how messaging influences customer behaviour and engagement
Reporting and improvement
20. You follow up on your activities and understand the impact of your actions
21. You monitor the effect of campaigns and your follow-up on engagement and conversion
22. You help translate insights into concrete improvement actions together with marketing and your team lead
The Successful Applicant
A successful Social Media Customer Engagement Executive should have:
23. You combine digital skills with a natural ability to connect with people
24. You enjoy interacting with customers and take initiative in reaching out to them
25. You are comfortable with starting conversations
26. You have a commercial mindset and like moving things forward
27. You communicate clearly and confidently, both written and verbal
28. You are strong in both content and customer communication
29. You are structured in your follow-up and keep overview
30. You are curious, proactive and not afraid to take ownership
31. You are comfortable working with CRM systems and digital tools
32. A Bachelor's degree or equivalent experience in marketing, communication, or other relevant field
What's on Offer
If you are passionate about social media and customer engagement and are looking to further your career in Horsham, apply today to join this exciting opportunity.