Overview
Job Title: Customer Data Manager
Salary: £35,200 - £45,700
Location: Cambridge, UK – Hybrid (40–60% office-based at Triangle site)
Contract: Permanent
Hours: Full time 35 hours per week
Are you passionate about using data to drive better customer experiences at scale?
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are looking for a Customer Support Data Manager to join our Assessment and Customer Support team. This is a high-impact role where you will lead the delivery of our customer data governance strategy, working across international teams to improve data quality and empower better decision-making for over 14,000 centres and 200,000 users globally.
About the Role
You will lead and champion customer data governance across Cambridge International Education, ensuring data quality, consistency and compliance across multiple systems and customer touchpoints. You will play a key role in shaping how we understand our global customers while driving continuous improvement in customer experience.
* Line management of a Customer Support Data Administration team
* Designing and managing data governance reporting and KPIs
* Developing a customer data quality framework
* Defining and enforcing data standards
* Leading root cause analysis of data issues
* Collaborating with CRM and data teams
* Delivering training on data processes
* Creating dashboards for senior leadership
* Managing data quality audits
* Ensuring GDPR compliance
* Representing Customer Support in programmes
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40–60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
* Degree-level education or equivalent experience
* 2+ years management experience
* 3+ years data governance or data quality experience
* Experience with CRM systems (Salesforce, SAP, etc.)
* Advanced Excel and Power BI skills
* Strong analytical and problem-solving skills
* Understanding of GDPR
* High attention to detail
EEO and visa information
We are a Disability Confident (DC) employer committed to equality and inclusion. The DC scheme's Offer of an Interview commitment applies to applicants who opt in and disclose a disability or a long-term health condition, and meet the minimum criteria for the role. We prioritise those who best meet the minimum criteria when interviewing a large pool of candidates.
Cambridge University Press & Assessment is an approved UK employer for sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance on eligibility.
Rewards and Benefits
We offer a competitive salary and a flexible rewards package including family-friendly and planet-friendly benefits:
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 x annual salary
* Green travel schemes
Application
Ready to pursue your potential? Apply now. The closing date for all applications is Monday, 22 June. Applications will be reviewed on an ongoing basis, and shortlisted candidates can expect interviews to take place on week commencing Monday, 29 June.
Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated sector. We will accommodate reasonable adjustments during the recruitment process if you disclose a disability or long-term health condition via the online application form.
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