Posted: 22 July
The role
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
THIS IS WHERE you build trust to achieve results!
Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.
As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Safe Patient handling equipment) you will cover several accounts based in Leeds, North Staffordshire, Midlands and Manchester.
What You'll Be Doing:
Install, service, repair and maintain products, distributed by Baxter/Hillrom .Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).Responsible for maintaining and documenting the assigned calibration equipmentProvide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions.Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product groupProvide technical feedback into contracts & tender submissionsReview critical metrics regularly and adapt the working practices to ensure service level is maximisedWhat You'll Bring:
Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.Strong attention to detailStrong verbal and written communication skillsGood organisation and prioritisation skillsGood proficiency in Microsoft Office (including Outlook, Excel)Good technical problem solving skillsIn-depth level of practical experience in the relevant technical/engineering field with measured critical metricsDemonstrable experience in meeting business critical timeframes and deadlinesSuccessful experience in managing and engaging with customersGood IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.Job Requirements
Participating in 24 hr on-call (where required)Lone-workingFrequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licenceWhat are some of the benefits of working at Baxter?
Competitive total compensation packageProfessional development opportunitiesHigh importance is placed on work-life balanceCommitment to growing and developing an inclusive and diverse workforce#LI-LR1
