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Customer Service Officer
Bolton
9 Month Contract
Hybrid (2 days per week in office)
£Competitive + excellent benefits
Are you a great communicator who loves helping people? Do you thrive in a fast-paced environment and want to build your career in financial services?
We’re looking for friendly, professional, and dedicated Customer Service Representatives to join our supportive and high-performing contact centre team in Bolton. Whether you’re experienced in customer service or just starting out, we’ll provide all the training and support you need to succeed.
What you’ll be doing:
You’ll be the first point of contact for FNZ customers, helping them with enquiries about their financial products. You’ll take calls, responding to queries, and ensure every customer gets the professional and positive experience they deserve.
Your day-to-day will include:
* Engaging in friendly, helpful conversations with customers
* Managing inbound calls in line with service targets
* Helping customers access information and use our digital tools
* Taking ownership of queries and providing clear, accurate answers
* Ensuring every interaction is handled with care and attention to detail
* Suggesting improvements that could benefit the customer experience
* Taking part in training and development to keep growing your knowledge
You’ll be supported from day one, with a thorough induction and ongoing coaching to help you develop your skills and confidence.
What we’re looking for:
You don’t need to be an expert in financial services — we’ll teach you what you need to know. We’re looking for:
* Clear and confident communication skills
* Strong attention to detail and problem-solving ability
* Comfort with using phones and computer systems
* The ability to stay organised and multitask
* A proactive mindset and willingness to learn
Previous experience in a customer service or call centre role is helpful, and experience in financial services is a bonus — but neither is essential.
* Friendly, inclusive, and supportive team environment
* Full training and development opportunities
* Clear career progression within FNZ
* Competitive salary and benefits including pension
Want to be part of a business that puts customers — and its people — first?
Apply now to join FNZ as a Customer Service Representative and start a career with purpose and potential.
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