Are you an organised and client-focused professional looking to make a real impact?
Gillespie Recruitment is seeking to recruit a Client Relations Manager for an established law firm in the North East. This newly created role is perfect for someone who thrives in a client-facing environment and wants to enhance the onboarding experience for new clients.
About the Role
As the Client Relations Manager, you will be the first point of contact for all new client enquiries, ensuring a smooth, welcoming start to their journey. You'll work closely with the firm's onboarding and legal teams to convert enquiries into instructions while maintaining the highest standards of client service.
Key Responsibilities
* Act as the first point of contact for new client enquiries, primarily related to conveyancing services.
* Prepare and issue accurate conveyancing quotes promptly.
* Respond to client queries with professionalism, warmth, and clarity.
* Ensure a high standard of client service reflecting the firm's values.
* Liaise with onboarding and legal teams to ensure seamless handovers.
* Track and follow up on enquiries to maximise conversion rates.
* Support marketing and business development initiatives through client feedback insights.
* Maintain accurate records of client interactions and enquiry outcomes.
Candidate Requirements
* Experience in a client-facing or sales role, ideally in estate agency, property sales, or a similar environment.
* Understanding of the home buying process (legal technical knowledge not required).
* Excellent communication and interpersonal skills, with a client-first mindset.
* Ability to manage multiple enquiries and prioritise effectively.
* Confident using CRM systems and Microsoft Office.
* Proactive, friendly, and professional approach to client service.
If this role is of interest to you then please do reach out, we would love to hear from you.