Application Support Analyst – 6 month FTC
Salary - £26,500 - £28,500
Location: Hybrid (Flexible mix of office and remote work)
About the Role
Are you a problem-solver who thrives in a fast-paced, collaborative environment? We're looking for an Application Support Analyst to play a key role in supporting, enhancing, and optimising the Group's application ecosystem — including aggregator integrations, insurer products, and enrichment platforms.
This is a fantastic opportunity to join a forward-thinking team where innovation, continuous improvement, and professional development are at the heart of everything we do.
What You'll Do
As an integral part of our Application Support team, you'll:
Deliver first-class application support, ensuring SLA targets are consistently met for critical business systems.
Analyse and implement technical enhancements across our broker and insurer policy administration platforms.
Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations.
Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals.
Ensure all environments (production, test, and development) are secure, robust, and compliant with Change Management standards.
Contribute to our move toward Continuous Delivery, improving speed and quality of change delivery.
Work closely with testing teams to ensure rigorous QA and reliable deployments.
Act as a key contact during critical incidents, coordinating technical responses and managing stakeholder communications.
Monitor system health and performance to proactively identify potential issues before they impact service.
Identify and implement process improvements to streamline workflows and enhance support efficiency.
What You'll Bring
We're looking for someone who's:
Highly motivated, proactive, and solution-focused.
Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration).
Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes.
Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar).
Comfortable building relationships with third parties such as insurers and data providers.
Familiar with using PowerShell, Bash, or Python to automate and streamline support tasks.
Commercially aware, understanding the impact of downtime or service issues on business operations.
Knowledgeable in Cyber, Information, and Data Security principles.
ITIL certified or trained (preferred).
An excellent communicator with great attention to detail and analytical thinking skills.
Preferred Skills & Experience
Understanding of the UK General Insurance market .
Hands-on technical experience with CDL Proteus, Business Rules, RTP, or strategic PAS platforms.
Previous involvement in system testing or QA processes.
Familiarity with EDI, document management, rating factors, and insurer product functionality.
Experience with monitoring, alerting, and system health tools .
Why Join Us?
Hybrid working model with flexibility and balance.
Opportunities for career growth and continuous learning.
Work on industry-leading applications with high business impact.
Be part of a collaborative, forward-thinking team that values innovation and excellence.
?? Ready to make an impact?
If you're passionate about technology, problem-solving, and driving continuous improvement — we'd love to hear from you.
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