ERP Change Manager Contract – Tunstall Healthcare (UK)
Lead and support the change management activities associated with the implementation of an ERP system across UK Operations. This role is critical to ensuring successful adoption of new processes, technologies, and ways of working while minimising disruption and maximising engagement across all stakeholder groups.
What you will be doing
* Develop and execute a comprehensive change management strategy and plan aligned with the ERP implementation roadmap.
* Conduct stakeholder analysis and manage stakeholder engagement across all levels of the organisation.
* Lead change impact assessments and readiness assessments across business units.
* Design and deliver communication plans, training strategies, and user adoption initiatives.
* Collaborate with project managers, business analysts, and functional leads to ensure alignment between technical delivery and change activities.
* Identify and manage resistance and develop mitigation strategies.
* Monitor and report on change progress, adoption metrics, and feedback loops.
* Champion a culture of continuous improvement and change agility.
* Experience with digital transformation and business process reengineering.
Key skills and experience
* Proven experience in leading change management for large‑scale ERP implementations.
* Strong understanding of manufacturing and field service business processes.
* Exceptional stakeholder engagement and communication skills.
* Ability to influence and build relationships across diverse teams and senior leadership.
* Experience in designing and delivering change interventions including training, communications, and coaching.
* Strong analytical and problem‑solving skills.
* Comfortable working in a fast‑paced, complex environment with competing priorities.
Required competencies
* Empathy & Emotional Intelligence: Ability to understand and respond to the concerns of individuals affected by change.
* Resilience: Maintains effectiveness under pressure and adapts to changing circumstances.
* Influencing & Negotiation: Persuasive communicator who can gain buy‑in and commitment.
* Collaboration: Works effectively across teams and functions.
* Strategic Thinking: Sees the bigger picture and aligns change activities with business goals.
* Adaptability: Comfortable with ambiguity and able to pivot as needed.
Desirable skills and experience
* Formal change management qualifications (e.g., Prosci, APMG Change Management, ACMP).
* Project management certification (e.g., PRINCE2, PMP) is a plus.
* Familiarity with Agile and Waterfall delivery methodologies.
* Experience in organisational design and cultural change initiatives.
Benefits
* Competitive salary
* 25 days holiday + public holidays (pro rata)
* Holiday purchase scheme
* Contributory pension
* Paid volunteer day to support a cause you are passionate about
* Dedicated 24/7 employee benefits platform ‘Verlingue’ including free eye tests and retail discounts
* EAP WeCare service – 24/7 online GP and mental health counselling service
* Access to a Talent Library with over 800 courses covering business skills to project management essentials
* Free car parking
* A warm and welcoming team environment
* Development opportunities to build a rewarding career
Equal opportunities
At Tunstall we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
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