Salary: £140,000 - 150,000 per year Requirements: Previous L1 / L2 desktop support experience Strong troubleshooting skills across Windows environments Experience managing users and groups in Microsoft 365 Exposure to SharePoint administration Excellent communication and customer service skills Responsibilities: Providing first- and second-line desktop support services to end users Troubleshooting hardware and software issues Supporting Windows desktops and peripherals Delivering hands-on user support across the site Managing users and groups within Microsoft 365 Supporting SharePoint administration within the M365 tenant Technologies: Hardware Support Microsoft 365 SharePoint Windows Office 365 More: We are a well-established organization looking for a Level 1 / Level 2 IT Support Engineer for a 2-month onsite contract starting on 2nd March in York. This role is situated within a hospice environment, where professionalism, empathy, and a calm, supportive approach are paramount. By joining our team, you will play a crucial role in supporting our staff who rely heavily on their IT systems, ensuring effective communication and a customer-focused experience. last updated 8 week of 2026