Job Title: Loyalty Executive Salary: £42,000 + Benefits
Location & Working Model: Hammersmith | Hybrid 3 days in office
We’re working with a heritage British brand that’s redefining luxury through data-driven campaigns and seamless omnichannel experiences. As part of their expanding CRM function, this is a chance to leave your mark on an iconic rewards programme that connects with millions worldwide. Expect big-brand scale, diverse projects, and a workplace culture rooted in trust, collaboration, and world-class delivery.
The Loyalty Specialist will lead the day-to-day execution of loyalty campaigns—from shaping creative briefs to managing budgets and analysing customer data. Working cross-functionally across marketing, CRM, and creative teams, you’ll be at the centre of everything loyalty.
Deliver end-to-end loyalty promotions and customer communications across email, digital, and print
Project manage a busy loyalty calendar in collaboration with CRM, IT, and creative teams
Produce briefs, monitor performance, and shape future campaigns using loyalty data insights
Manage and mentor a Loyalty Assistant, helping them grow in a fast-paced team
2+ years in a loyalty, CRM or marketing campaign role
~ Confidence using customer data and CRM platforms (e.g., Emarsys, Annex Cloud a bonus)
~ Strong project management and stakeholder skills across technical and creative functions
~ Commercial mindset with a focus on ROI and campaign effectiveness
Hybrid model: 3 office days in stylish Hammersmith HQ, 2 days remote
~ Clear scope for growth into senior loyalty or CRM roles
~ Join a values-led business where creativity and quality go hand in hand
~