Support Engineer, Global Maintenance Automation Platform (MAP)
Amazon Dunstable, England, United Kingdom
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Support Engineer, Global Maintenance Automation Platform (MAP)
Amazon Dunstable, England, United Kingdom
6 days ago Be among the first 25 applicants
Join to apply for the Support Engineer, Global Maintenance Automation Platform (MAP) role at Amazon
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Description
Billions of data are read continuously from sensors and actuators, transformed, and presented to the teams that make Amazon the world’s largest Reliability Maintenance Engineering (RME) enterprise.
Do you want to know how we do it and contribute to making it even better? Join our team!
Amazon is looking for a Support Engineer to be part of our global Operational Excellence team.
The team deploys, supports, and maintains software solutions that link our low-level automation systems with the cloud, moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of our installations.
This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world’s largest fulfillment networks.
Key job responsibilities
* Review and test software solutions and new functionalities to ensure they are error-free and ready for production
* Deploy software solutions to our production facilities, remotely or on-site
* Support our customers 24/7 as part of our network
* Manage trouble tickets to resolution or escalation using existing documentation, procedures, and tools
* Maintain products and systems and perform change management activities with support from peers
* Identify improvements to existing support processes and contribute to support documentation updates and creation
About The Team
The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and/or predictive maintenance actions. Our goal is to mature and integrate core software tools into a unified Maintenance Automation Platform.
Basic Qualifications
* Bachelor's degree in engineering or equivalent
* Experience supporting software development for Industrial Automation (PLC, SCADA, and HMI)
* Ability to work a flexible schedule, including weekends, nights, and holidays
* Experience troubleshooting and debugging technical systems
* Experience in Unix
* Scripting experience in modern programming languages
Preferred Qualifications
* Experience as a Control Systems Engineer / Automation Engineer
* Deep knowledge of SCADA systems
* Deep knowledge of OEE systems
* Deep knowledge of AWS services
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a top priority for Amazon. Please see our Privacy Notice for more details.
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