Job Description
The Customer Service Administrator is a pivotal member of the Supply Chain department, responsible for executing a range of administrative duties to ensure the seamless operation of the team. This role requires close collaboration with both internal and external customers and full cooperation with colleagues across all functional areas. The successful candidate will contribute to the effective running of the department, supporting the business in delivering high-quality customer service and operational excellence, supporting supply chain including procurement and planning, in a fast paced environment.
Temporary to permanent opportunity.
Key Responsibilities
1. Act as deputy for the Customer Service Lead and other colleagues as required, ensuring business continuity.
2. Input orders manually and via EDI systems with accuracy and efficiency.
3. Serve as a point of contact for the Sales team, facilitating information flow and issue resolution.
4. Allocate orders appropriately and acknowledge customer purchase orders, managing the end-to-end order processing workflow.
5. Create export documentation and shipping manifests as required for international and domestic shipments.
6. Generate and print shipping pallet labels to support dispatch activities.
7. Book deliveries to offsite locations in line with operational priorities.
8. Manage daily dispatches, maintainin...