About The Role
The Data & Transitions Team are responsible for actioning change of residencies received, ensuring correct processes are followed with regards to issuance of final bills, processing refunds, correctly tracking debt, setting up new resident accounts and sending out relevant communication to all applicable parties. The Data & Transitions Coordinator is an essential administrative role that will ensure that resident accounts are closed and set up within agreed timelines following the correct internal processes, to ensure a smooth onboarding process for residents.
Location and Working Hours
* Full-time position (37.5 hours per week).
* Office location: Stuart House, Peterborough (PE1 5DD)
* Hybrid working with 2-3 days based in-office per week.
Required Skills and Attributes
* Exceptional written and verbal communication skills.
* Proven experience in liaising with clients and customers in a professional and confident manner.
* Strong IT skills, with the ability and enthusiasm to learn and adapt to new systems.
* A minimum of GCSE (or equivalent) in English at Grade C/4 or above.
* Strong analytical skills, with the ability to identify errors and implement effective solutions.
* The capability to work independently, taking ownership of problem‑solving and decision‑making.
* Excellent attention to detail and a commitment to maintaining high standards of accuracy.
* Strong organisational skills, with the ability to prioritise tasks effectively.
* The ability to perform well under pressure and meet tight service level agreements (SLA’s) in a fast‑paced environment.
* A collaborative approach, contributing positively as part of a diverse, cross‑departmental team.
* Effective time management and accurate record‑keeping skills.
* A proactive attitude, demonstrating initiative and a continuous improvement mindset.
Benefits
* Salary: £26,328
* Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
* Pension Scheme: Employer pension contribution matched at 4%.
* Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
* Corporate Social Responsibility (CSR) Programme: “DO RIGHT WITH INSITE” provides up to 2 paid days off per year for volunteering with company‑led initiatives. Additional information can be viewed here.
* Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
* This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work‑life balance, and community engagement.
Equal Employment Opportunity
We value all backgrounds, identities, and experiences. We are committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
#J-18808-Ljbffr