Job overview
We are looking to recruit a part time experienced administrator to join our friendly team based at Onelife, Linthorpe Road, Middlesbrough providing support to the South Tees Musculoskeletal Service and Diabetes Service.
Onelife is a community health centre providing care, support and information to people in the local community. There is free parking available to staff. As an essential part of the team you will be the first point of contact for service users, carers, staff and external partners, providing comprehensive and professional administrative support.
Whilst having previous experience in a customer service role is essential, NHS or other healthcare service experience is desirable. We are first and foremost looking for a colleague with a passion for helping people and who believes in excellent customer service, and who can work as a member of a team.
Main duties of the job
The main duties of the job will include managing clinic diaries, dealing with patients primarily by email or on the telephone and also face to face, referral management using both ERS and Systm One and providing administrative an clerical support to clinicians to enable efficiency of service, covering for the administrator/transcriber during times of sickness, annual leave and other absence.
The ability to remain calm, to communicate clearly and to adhere to confidentiality is required.
For more details please carefully read the job description. To be successful at shortlisting please make sure your application matches the job description citing examples to reinforce your experience. Please note we are unable to shortlist those who do not match the essential criteria.
Working for our organisation
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for the main responsibilities of the role
Person specification
Qualifications/Training
Essential criteria
1. GCSEs A-C (Maths & English) or equivalent qualification or experience
2. Advanced keyboard skills, to OCR/RSA 2 standard or equivalent demonstrable experience
Desirable criteria
3. medical terminology
Knowledge and Skills
Essential criteria
4. Good communication skills to effectively exchange information to patients, carers and health professionals
5. Ability to work using own initiative and part of a team without direct supervision
6. To be able to prioritise workload effectively, carrying out tasks accurate in a timely and effective manner
7. Knowledge of data protection and confidentiality
Experience
Essential criteria
8. Experience of using software packages spreadsheets, databases, PowerPoint and Excel
9. Demonstrate experience of working effectively within a team
Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at
Right to Work in the UK
The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - (.
Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.
Please note that not everyone needs a Skilled Worker visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here: Skilled Worker visa: Your job - ( and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs - (
Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.