Brook Street are working with a highly reputable company who are looking to appoint a Mortgage Case Handler/Managers Assistant. As a Mortgage Case Handler, you will play a crucial role in managing mortgage applications from submission to completion. To be considered for this role, you must be CeMAP Qualified.
This role is Monday to Friday, 9-5 (with allowances for flexible working). Primarily this role will be fully office based with the ability to work from home if there are any emergencies.
The successful candidate will have to hold a full drivers license and have access to their own vehicle.
Duties
Case Management: Process mortgage applications efficiently, ensuring compliance with regulatory requirements and company policies.
Client Communication: Serve as the primary point of contact for clients, providing updates and resolving queries in a timely and professional manner.
Documentation Review: Conduct thorough reviews of mortgage offers and client documentation to ensure accuracy and compliance.
Stakeholder Liaison: Collaborate with mortgage lenders, solicitors, and other stakeholders to progress cases smoothly.
Problem Resolution: Identify and resolve issues promptly, maintaining high levels of customer satisfaction.
Administrative Support: Assist with general office duties, including managing emails and phone calls.
Key Skills and Qualifications:
Experience: Prior experience in mortgage administration or financial services is advantageous but not essential.
Communication Skills: Excellent verbal and written communication skills are required.
Organisational Skills: Highly organised with strong time management abilities.
Attention to Detail: Proven ability to maintain attention to detail in a fast-paced environment.
Teamwork: Ability to work effectively both independently and as part of a team.
Benefits
Competitive salary
Annual Profit sharing scheme.
30 days holiday + Bank holidays
15% pension (generous from the employer)
Brand new officesApply now or contact Luke at Brook Street Cardiff for more information
Brook Street NMR is acting as an Employment Agency in relation to this vacancy