Location: North West Salary: £70,000 Per Annum I’m currently working on behalf of a well-established care provider to recruit an experienced Operations Manager to support multiple care homes across the North West. This is a senior, high-impact leadership role with full accountability for operational performance, regulatory compliance, quality of care and environment, and the delivery of financial and commercial objectives. The successful candidate will provide visible, hands-on leadership to Home Managers and their teams, offering focused mentoring and challenge to drive consistent standards and sustainable improvement. This opportunity goes far beyond remote oversight. The organisation is looking for a decisive, commercially astute leader with the confidence to influence, innovate and raise standards across a portfolio of homes. You will play a pivotal role in aligning day-to-day operations with the organisation’s vision and values, ensuring outstanding outcomes for residents, families and staff. This is not a role for an average Operations Manager. It is suited to someone who is ready to take ownership, lead with impact and make a genuine difference. Reporting to: Regional Operations Manager / Operations Director Key duties and responsibilities Provide effective leadership and management across the homes, ensuring the right people are recruited into key roles and are fully trained and supported to succeed. Foster a positive, inclusive culture aligned with the organisation’s vision and values. Monitor and manage financial and commercial performance, including budgeting, reporting and business development. Identify opportunities for improvement and implement strategies to achieve financial targets. Ensure full compliance with all relevant legislation, regulations and sector standards, implementing action plans to manage risk and maintain regulatory excellence. Maintain and continuously enhance the quality of care and environment for residents. Monitor care delivery and outcomes, driving improvements where required and ensuring safe, comfortable and supportive living environments. Build and maintain strong relationships with residents, families, colleagues and external stakeholders, including regulators. Address concerns promptly and professionally. Implement and oversee performance monitoring systems, tracking KPIs and outcomes, and producing regular reports for senior leadership. Identify development and training needs for Home Managers and senior staff, providing ongoing mentoring and support to drive continuous improvement. Skills and attributes Proven experience in an operational leadership role within care homes or a similar healthcare setting Strong people management skills, with the ability to motivate, influence and inspire teams Sound knowledge of financial management, compliance and regulatory frameworks within the care sector Excellent communication and relationship-building skills, with the confidence to engage a wide range of stakeholders Analytical mindset with the ability to use data to inform decision-making Strong understanding of best practice in quality care and environment for older people Ability to work independently while collaborating effectively in a fast-paced, multi-site role Full UK driving licence Education and qualifications NMC registered nurse with relevant post-registration experience (desirable but not essential) What’s on offer In return, you’ll be joining an organisation that genuinely puts people at the heart of its business. You’ll be supported by a committed and caring leadership team, with clear structures, processes and development opportunities in place to help you succeed. The company recognises that engaged, supported staff deliver the best outcomes for residents and invests accordingly.